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Privacy Policy

Last updated: 03 September, 2026

1. What this policy covers

This Privacy Policy explains what personal data ZestRyde Mobility ("ZestRyde," "we," "us") collects when you use our app, website, and bikes, why we collect it, and what choices you have. It applies to riders, prospective riders, and visitors to our website.

2. Information we collect

You give us directly:

  • Name, phone number, email address, and date of birth (for age verification) when you create an account
  • Payment details, handled by our payment processor — we don't store full card numbers ourselves
  • Institutional affiliation (student ID, employee ID, resident verification) if you access ZestRyde through a partner institution
  • Anything you send us directly, like support messages or feedback

We collect automatically:

  • Location data, while you have the app open and during an active ride, to show nearby bikes, confirm parking zone compliance, and support the unlock process
  • Ride data — start and end times, route, distance, duration, and bike used
  • Device information, such as device type, operating system, and app version
  • Usage data, like which screens you visit and how you interact with the app

We do not collect:

  • Your location when the app is closed or running in the background, except where required to locate a bike you've currently reserved
  • Payment card numbers in full (handled by our PCI-compliant payment processor)

3. Why we use your information

  • To let you find, reserve, unlock, and pay for a ride
  • To confirm your eligibility for institutional networks
  • To detect and prevent fraud, unsafe riding, or misuse of bikes
  • To improve bike placement, pricing, and the app itself
  • To communicate with you about your account, rides, receipts, or service changes
  • To meet legal and regulatory obligations, including tax and payment recordkeeping

4. Who we share information with

  • Payment processors, to complete transactions
  • Institutional partners, limited to confirming your eligibility and, where relevant, aggregate usage data — not your individual ride history, unless required for safety or misuse investigation
  • Service providers who help us run the app, host our infrastructure, or provide customer support, under contracts that limit their use of your data to providing that service
  • Law enforcement or regulators, only when required by law or to protect the safety of riders or the public
  • We do not sell your personal information to third parties.

5. How long we keep your data

  • We keep account and ride data for as long as your account is active, and for a limited period afterward to meet legal, tax, and dispute-resolution obligations. You can request deletion of your account and associated data at any time, subject to Section 7.

6. Your rights

  • Under applicable Nigerian data protection law, you have the right to:
    • Access the personal data we hold about you
    • Correct inaccurate data
    • Request deletion of your data, where we're not required to keep it for legal reasons
    • Withdraw consent for optional data uses (such as marketing communications)
    • Lodge a complaint with the Nigeria Data Protection Commission (NDPC)

6. Your rights

  • Under applicable Nigerian data protection law, you have the right to:
    • Access the personal data we hold about you
    • Correct inaccurate data
    • Request deletion of your data, where we're not required to keep it for legal reasons
    • Withdraw consent for optional data uses (such as marketing communications)
    • Lodge a complaint with the Nigeria Data Protection Commission (NDPC)

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To exercise any of these rights, contact us at contact@zestryde.com

7. Data deletion requests

When you request account deletion, we'll remove your personal data within 30 days, except for records we're required to retain for legal, tax, or fraud-prevention purposes, which we'll keep only as long as legally necessary and then delete.

8. Location data specifically

Location access is used to show you nearby bikes, verify you're inside an approved parking zone when you end a ride, and support the unlock sequence. You can deny location permission, but the app will not be able to show nearby bikes or complete an unlock without it.

9. Security

We use encryption in transit and at rest for sensitive data, access controls limiting who at ZestRyde can view rider data, and regular security review of our systems. No system is completely secure, and we can't guarantee absolute security of information transmitted to us.

10. Children's privacy

ZestRyde is not intended for use by anyone under 18 years of age. We don't knowingly collect personal data from children under this age.

11. Changes to this policy

We'll notify you of material changes to this policy through the app or by email before they take effect.

12. Contact us

Questions about this policy or your data: contact@zestryde.com · Yaba, Lagos, Nigeria.

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If you believe your data protection rights have been violated, you may also contact the Nigeria Data Protection Commission (NDPC).