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Terms of Service

Last updated: 03 September, 2026

1. Who this agreement is between

These Terms of Service ("Terms") are an agreement between you ("Rider," "you") and ZestRyde Mobility ("ZestRyde," "we," "us"), governing your use of the ZestRyde app, website, and electric bikes ("the Service").

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By creating an account, scanning a bike, or otherwise using the Service, you agree to these Terms. If you don't agree, don't use the Service.

2. Eligibility

  • You must be at least 18 years old to create a ZestRyde account.
  • If you're using ZestRyde through an institutional partnership (university, employer, estate), your access may also be governed by that institution's own rules, and we can suspend access at the institution's request.
  • You need a valid means of payment on file, or an active institutional or ZestPass arrangement covering your rides.

3. Your account

  • You're responsible for keeping your login credentials secure and for all activity under your account.
  • You must give us accurate information when you sign up, including your name, phone number, and payment details.
  • Tell us immediately if you believe your account has been accessed without your permission.

4. Using a ZestRyde bike

Reservations and unlocking When you reserve a bike, it's held for you for a limited window. Unlocking is done by scanning the QR code on the bike frame in the app. Your ride begins once the lock confirms it has opened, and you're only charged from that point.

During your ride

  • You must obey all applicable traffic laws, wear a helmet where required or recommended, and ride in a way that doesn't endanger yourself or others.
  • ZestRyde bikes are for single-rider use only. Don't carry passengers, tow items, or modify the bike.
  • You're responsible for the bike for the duration of your ride, including any damage, loss, or theft that happens while it's checked out to you, except where caused by a defect in the bike itself.

Parking and ending a ride

  • Rides must end inside a designated parking zone shown in the app.
  • Your ride isn't officially over — and charges don't stop — until the app confirms the bike has been locked and returned inside an approved zone.
  • Leaving a bike outside a designated zone, or somewhere that blocks access, a road, or a building entrance, may result in a relocation fee.

5. Fees, payments, and ZestPass

  • Ride pricing is shown in the app before you unlock a bike and may vary by time, distance, or institution-specific rates.
  • ZestPass is a recurring subscription that provides discounted or included rides as described at the time of purchase. Subscriptions renew automatically until cancelled.
  • You can cancel ZestPass at any time in the app; cancellation takes effect at the end of your current billing period.
  • If a ride ends outside an approved zone, is damaged, or is not returned, we may charge your payment method for relocation, damage, or replacement costs, at rates disclosed in the app.
  • Failed or disputed payments may result in suspension of your account until resolved.

6. Your rights

  • Under applicable Nigerian data protection law, you have the right to:
    • Access the personal data we hold about you
    • Correct inaccurate data
    • Request deletion of your data, where we're not required to keep it for legal reasons
    • Withdraw consent for optional data uses (such as marketing communications)
    • Lodge a complaint with the Nigeria Data Protection Commission (NDPC)

6. Institutional access

  • Some ZestRyde networks are only available to members, students, staff, or residents of a specific institution.
  • Your institution may share enrollment or eligibility information with us to confirm your access, and may set its own rules about who can ride, where, and when.
  • If your relationship with the institution ends (you graduate, change jobs, move out of an estate), your access to that network may end too.

7. Prohibited conduct

You agree not to:

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  • Use a ZestRyde bike while impaired by alcohol or drugs
  • Tamper with, disassemble, or attempt to bypass the lock or unlock system
  • Use the Service for any commercial purpose without our written permission
  • Share your account with others or let someone else ride on your unlock
  • Interfere with other riders' ability to find, reserve, or use bikes

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We may suspend or terminate your account for violating these Terms, including unpaid fees, repeated damage, or unsafe riding reported to us.

8. Assumption of risk and liability

  • Riding an e-bike carries inherent risk, including risk of injury from falls, collisions, road conditions, or mechanical failure. By using the Service, you accept these risks.
  • ZestRyde is not liable for injury, loss, or damage arising from your use of a bike, except where caused by our gross negligence or a violation of applicable law.
  • ZestRyde bikes are inspected regularly, but you should visually check a bike's brakes, tires, and lock before riding, and report any issue through the app instead of riding a bike you believe is unsafe.
  • To the extent permitted by law, our total liability to you for any claim arising from the Service is limited to the amount you paid us in the three months before the claim arose.

9. Insurance

ZestRyde does not provide accident or liability insurance coverage for riders.

10. Suspension and termination

We may suspend or terminate your access to the Service if you violate these Terms, if we detect fraud or abuse, or if required by an institutional partner. You may close your account at any time through the app or by contacting us.

11. Changes to these Terms

We may update these Terms from time to time. We'll notify you of material changes through the app or by email before they take effect. Continued use after a change takes effect means you accept the updated Terms.

12. Governing law

These Terms are governed by the laws of the Federal Republic of Nigeria.

13. Contact

Questions about these Terms: contact@zestryde.com